Senior Case Manager (Grade 12)

Role title: Senior Housing Case Manager

Who You Are

You are a dedicated professional with a strong understanding of social housing, housing management, and a focus on customer service excellence. You have experience with housing-related matters, including tenancy and estate management, and are adept in dealing with complex cases. You excel in communication, both face-to-face and in written form, and can handle confidential and sensitive information with discretion. Your organizational skills, attention to detail, and ability to work independently or as part of a team make you an asset to any community services team.

What the Job Involves

Your role is to effectively prioritize and manage caseloads, respond to housing-related inquiries, and provide advice and support to tenancy officers. You will collaborate with the Case Manager Lead to ensure policies and procedures are up to date, promote team learning and development, and ensure excellent customer experiences. The role involves close work with multiparty partners, prioritizing complaints, preparing reports, and ensuring safeguarding practices. You will coordinate team meetings, manage administrative tasks, and oversee record-keeping.

Skills

• Understanding of social housing and housing management
• Knowledge of housing law and current legislation
• Strong communication and customer service skills
• Organizational and administrative skills
• Experience with case management systems and data analysis
• Ability to manage workloads and meet deadlines
• Problem-solving and decision-making skills
• Experience in dealing with complaints and delivering outcomes