Mobile Responder G5
Cardiff Council
Role
Who You Are
You are a compassionate and dedicated individual who is committed to providing high-quality support and assistance to vulnerable and elderly residents in Cardiff. You are patient, empathetic, and possess a strong desire to help and support others. A person who thrives under pressure and is eager to work flexible hours, including nights and weekends.
What the Job Involves
As a Mobile Responder, you will respond swiftly and efficiently to emergency alarm calls from residents. Your responsibilities include providing practical help and support, dealing with sensitive situations, maintaining clear records, and working collaboratively to ensure customer satisfaction. You will visit the homes of those who have triggered alarm calls, administer first aid, conduct routine visits to sheltered housing schemes, and manage the installation and maintenance of telecare equipment. Continuous improvement and adaptation to new technologies and systems are integral parts of this role.
Skills
- Effective communication skills
- Ability to work under pressure
- Proficient in technology and IT systems
- Strong teamwork abilities
- Problem-solving and decision-making
- Customer-focused mindset
- Flexibility in work schedule
- Experience in delivering customer-focused services
- First aid skills
- Multilingual abilities (desirable)