Business Support Officer (SO1)

Who You Are

You are a dedicated professional capable of supporting the Voids Manager and Surveying Team. You have a strong commitment to customer satisfaction and are eager to take responsibility for delivering excellent service. Your proactive approach ensures you address compliance issues and maintain effective communication with contractors. You have a keen awareness of policies, procedures, and safeguarding requirements and are committed to promoting an inclusive, safe, and respectful working environment.

What the Job Involves

This role involves supporting the Voids Manager and Surveying Team, chasing term contractors for updates, reports, and compliance certificates. You will provide advice on cost-effective repairs and maintenance, resolve service delivery problems, and ensure customer satisfaction. The role requires compliance with Lambeth Council policies, maintaining Quality Assurance Systems, and undertaking duties with a commitment to equality, diversity, and safeguarding. Additionally, you will ensure your professional knowledge is up-to-date and work flexibly, participating in cross-department and organizational teams when necessary.

Skills

• Excellent communication and organizational skills
• Strong understanding of safeguarding and compliance
• Ability to provide practical advice on repairs and maintenance
• Problem-solving and conflict resolution
• Proficient in policy and procedure adherence
• Commitment to equality, diversity, and inclusion
• Capacity for flexible and collaborative work