Parks & Countryside Support Officer - Maldon District Council
Maldon District Council
Permanent, Full Time
From £30,599.83 to £32,489.41 per annum
Location: Maldon
Closing Date: 14th June 2026
Maldon District Council is working in partnership with Essex Shared Services
to support the role of Parks and Countryside Support Officer, a full-time
position offering hybrid working with an expectation of attending the Parks
depot 1 day per week. Check out Maldon's
careers page
to see what it’s like to work for Maldon.
Role Purpose:
- To support provision of a high-quality grounds'
maintenance service across the Maldon District, ensuring parks, open spaces,
and associated assets are well-maintained.
- To provide high-quality administrative support to
the Parks Service.
- Ensure compliance with relevant legislation,
council policies, and procedures for the Parks Service.
- Ensure accurate record-keeping, reporting, and
data management to support operational efficiency.
- To support the management of the Arboricultural
Service Level Agreement and to undertake day to day decisions regarding this
area of the service, referring more complex cases to the Principle Parks
Team Leader.
- Ensure that enquiries, complaints, and service
requests are handled promptly, consistently, and professionally.
- Effectively manage workloads, supporting the team
in meeting deadlines and service standards.
-
Be a role model for the service, demonstrating authenticity,
integrity, resilience, and compassion, focusing on communication,
personal development, and wellbeing.
Accountabilities – Service Delivery:
- Maintain accurate and up-to-date records, databases, and
documentation to support operational delivery and reporting requirements.
- Support the efficient planning and coordination of parks services,
including supporting scheduling of work and monitoring of service delivery.
- Provide general administrative support to the Parks Services,
including preparation of reports, performance data, budget management and
routine correspondence.
- Maintain compliance with relevant legislation and follow council
procedures and standards.
- Respond to enquiries, complaints, and service issues effectively and
promptly, providing professional and sensitive support to customers,
stakeholders, and contractors.
- To support the management of the Arboricultural Service Level
Agreement and to undertake day to day decisions regarding this area of the
service, referring more complex cases to the Principle Parks Team Leader.
- Assist in coordinating workloads, resources, and operational tasks
across the service to ensure efficient and effective delivery.
- Work collaboratively with staff, volunteers, contractors, and other
partners to maintain high service standards and positive relationships.
- Demonstrate integrity, resilience, and compassion in all duties,
upholding professional behaviours and promoting a safe and respectful
working environment.
The Experience You Will Bring:
- NVQ Level 3 in Arboriculture, Horticulture,
Amenity Management, or equivalent experience in grounds maintenance.
- Evidence of continuous professional development
(CPD) relevant to grounds maintenance or parks management.
- Relevant training or practical experience in
office administration, record management, customer support or service
coordination.
- IT proficiency, including competence with
Microsoft Office 365 applications (Word, Excel, Outlook) and the ability to
learn new systems quickly.
- Willingness to undertake relevant professional
training or qualifications as required for the role.
- Understanding of grounds maintenance,
arboricultural and horticultural practices.
- Working knowledge of relevant legislation, public
health standards, and health & safety requirements.
- Working Knowledge of safe working practices.
- Awareness of Local Authority governance and
service delivery standards.
- Experience in horticultural or grounds maintenance
environment.
- Experience in leading or acting as lead officer
within a team.
- Experience of supporting compliance with health
& safety standards.
- Experience of contributing to service improvement
initiatives or projects.
- Experience of supporting management of resources,
budgets, and materials efficiently.]
- Proven ability to act independently in planning
and prioritising work.
- Effective communication skills to interact with
colleagues, contractors, and the public.
- Competence in using IT systems for reporting,
scheduling, and monitoring service performance.
- Sound organisational skills.
- Ability to identify risks, solve problems, and
implement improvements.
Be part of Maldon District Council - 'Where Quality of Life Matters'
Maldon District Council is a local authority 'Where quality of life
matters'. Our Corporate Plan sets out our vision and priorities for the next
three years and will be reviewed regularly to make sure we are on the right
track. Using a range of data and what we know about the needs of our
residents, we have set out what we will be doing and what we aim to achieve
between now and 2028. It is also a useful tool that helps with
decision-making and allocating resources.
To download or listen to a presentation of the Corporate Plan 2025-2028
click
here
Maldon District Council plays a crucial role in the development and
prosperity of the District, working for the good of the community and the
long term benefit of residents, you can be part of our friendly team. From
front line customer facing roles to policy and strategy, the work of the
Council is diverse and dynamic.
In addition to a competitive salary, you will be entitled to a range of
benefits, including:
-
The Local Government Pension Scheme
-
Generous holiday entitlement
-
Flexible and agile working
-
Employee assistance programme
-
Cycle to work scheme
-
Salary sacrifice car lease scheme
-
Discounted local gym membership
-
Free parking
Maldon District Council is committed to safeguarding and promoting the
welfare of vulnerable groups including children, young people and adults and
expects all staff and volunteers to share this commitment. Disclosure and
Barring checks will be undertaken according to the responsibilities of the
role. We welcome applications from people of all backgrounds, culture and
experience. Applicants will be considered regardless of race, sex,
disability or marital status.
Maldon District Council is committed to the employment and career
development of disabled people. To demonstrate our commitment, we have been
accredited as a Disability Confident Employer. As a Disability Confident
Employer we take various actions in order to successfully employ and retain
disabled people and those with health conditions.
For more information on these roles or if you have any questions, please
email
essexsharedservices@essex.gov.uk
. Alternatively, you can contact us by phone:
Samantha Myddelton, Business Development Lead: 0333 013 0098
Thea Towers, Specialist Recruitment Consultant: 0333 013 8008
Essex Shared Services is advertising this role as part of its partnership
with Maldon District Council; however, the successful candidate will be
employed directly by Maldon District Council.
