Revenues & Benefits Systems Officer (SCP 30)
Elmbridge Borough Council
Role
Who You Are
We are seeking a Benefits professional with significant experience in benefit assessment, ready to progress into a Revenues & Benefits Systems Officer role. The ideal candidate should have a strong understanding of the operational side of Benefits and an eagerness to transition into a more technical, systems-focused career path.
What the Job Involves
The role centers on maintaining, developing, and improving our Benefits systems, ensuring accuracy, efficiency, and compliance across all processes. You will work closely with operational teams, IT, and external suppliers to support system changes, testing, upgrades, and data quality. Specific duties include assisting the Academy Systems Manager, maintaining the Academy System, drafting procedure manuals, liaising with external auditors, providing system functionality advice, and producing ad-hoc reports.
Skills
- Significant benefits assessment experience (HB/CTR or equivalent)
- Strong understanding of Benefits legislation
- Good working knowledge of Excel (lookups, pivot tables, data manipulation)
- Familiarity with QBF, SQL, CAKE/HBAP (advantageous)
- Experience with Quality Assurance, Appeals, End-of-Year processes
- Ability to work under pressure and meet deadlines
- Flexible and adaptable in a changing environment
- Organizational and methodological approach
- Good verbal and written communication skills
- Strong relationship-building skills
- Self-motivated and team-oriented
- IT literate, especially with MS Office