Senior Business Support Officer (SC6)

LONDON BOROUGH OF LEWISHAM - JOB DESCRIPTION

Designation:

Grade:

Reports to:

Directorate:

Section:

Who You Are

You have a deep understanding of local government operations, particularly within an inner London context. You possess the ability to deliver a wide range of administrative, business support, and customer contact processes efficiently under supervision. You have demonstrable experience in providing high-quality administrative services and can handle sensitive and confidential issues effectively. You are committed to equality and diversity and have a dedicated, customer-focused attitude.

What the Job Involves

The Directorate Support Officer role involves providing modern, customer-focused, efficient, and effective administrative support to the directorates. Responsibilities include proactive business administrative support, managing repairs processes, supporting design and implementation of high-quality management information systems, and providing financial administrative assistance. You will handle internal queries, support office management tasks, and may assist other areas of the authority with administrative duties. The position involves liaising with both internal and external stakeholders, ensuring smooth operations, and implementing Council policies.

Skills

• Good ICT skills including spreadsheets and word processing
• Confident user of business ICT systems
• Effective verbal and written communication skills
• Excellent customer service skills
• Well-developed organizational and time management skills
• Ability to maintain discretion with sensitive information
• Ability to work on own initiative and under supervision
• Experience working within a busy team and handling conflicting workloads