Senior Business Support Officer (SO1)

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Who You Are

You are a dedicated professional with a strong ability to manage a variety of housing-related requests and services. You are proactive, customer-oriented, and possess a keen attention to detail. You excel in communication and problem-solving, with the ability to handle multiple tasks efficiently. You thrive in collaborative environments and are forward-thinking, seeking opportunities for early intervention and prevention. You have a flexible approach, ready to rotate specialisms to deepen your expertise in tenancy management services.

What the Job Involves

This role involves providing holistic and person-centred housing management services across the borough. You will handle a wide range of transactional and service requests, ensuring efficient resolution by using right first-time principles. You will respond to customer enquiries via various channels including phone, email, website, CRM, and apps. Making every contact count, you will assess resident needs rapidly to identify opportunities for early intervention. You will also conduct regular site audits and manage the provision of quality housing advice. Monitoring and controlling onsite issues, promoting the uptake of vacant assets, and completing accurate administrative documentation will be key components of your daily tasks.

Skills

• Customer service excellence
• Effective communication
• Problem-solving and critical thinking
• Attention to detail
• Ability to multitask
• Flexibility and adaptability
• Experience with digital communication tools